The Benefits of Online Assessment with TestReach

Cost Effectiveness

There are significant cost reductions when compared with running face-to-face exams. In-person exams can be very expensive as there are substantial fees associated with factors such as hiring a test hall, supplying or hiring invigilators, securely couriering exam papers and answer sheets, printing exam papers, scanning and correcting solutions, securely storing and disposing of exam papers and scripts, staff overheads to manage the process and logistics, and dealing with re-sits. TestReach removes all of these costs and introduces a standard fee per candidate, irrespective of their location. With TestReach there are no up-front configuration or site-license charges as our license fees are purely based on usage. TestReach is extremely cost effective even for small numbers of users.

Flexibility for Candidates

For the vast majority of exam candidates, time is precious. Having to spend time and money travelling to a test centre for a particular exam is not ideal, particularly if there are large distances involved. TestReach provides exam candidates full flexibility to take the exam in a location of their own choice and there is the option to offer an exam window, where candidates also have the flexibility to select a suitable date and time. This capability can be a very significant competitive advantage, particularly for candidates in full-time employment.

Easy for Candidates to Use

Within TestReach, there is a very high priority placed on design and the system is both intuitive and easy to use, even for less tech-savvy candidates. The candidate experience from the initial enrolment email through to submitting their test on exam day is very straightforward, with multiple resources made available to fully explain the process. Within the system, options are easily identified and accessed, with all candidates having access to a “test tutorial” in advance, which can be taken multiple times and allows the candidates to become familiar with the system. Our whole focus is to ensure that on exam day exam-takers need only be concerned with their exam and not how to use a new system.

Candidates also have the benefit of sitting their exam in a way that is in line with standard practices, where written answers can be easily edited and numerical analysis is carried out via a spreadsheet as opposed to on paper. Plus there is the added advantage of not having to write for long periods of time, which can cause a lot of problems for certain categories of candidates.

Maintaining the Integrity of the Exam

When running exams across multiple geographies it can be very difficult to ensure that the same high-levels of exam integrity apply in each region, particularly when relying on local partners or external venues. TestReach offers a level playing field to all candidates and ensures that the integrity of the exam is preserved irrespective of location. There is also full control over each exam paper, so the examining body decides exactly when and who sees the paper, plus all access is fully audit-trailed.

Create Better Assessments

TestReach offers the potential for a very rich user experience. With question types ranging from record your voice through to plotting graphs, the whole testing experience is much more interactive and interesting. This can have a very significant impact on the effectiveness of your tests, where you can use TestReach’s 50+ question-types to assess the candidate’s ability to apply their knowledge, as opposed to just testing their knowledge levels at a particular point in time. It can also improve how your brand is perceived by your candidates and the quality of service that you offer. Even if most of your testing is currently based on text only or MCQ-type questions, you have the option to easily expand this to include more comprehensive question types into the future.

There is also the option to turn on confidence-ratings and associate questions with one or more learning outcomes. Both of these features can allow you to better asses the quality of your training and education service. If most candidates answer questions on a particular learning outcome correctly but were not confident in their answer, they were effectively guessing, which raises questions about how the course material was presented.

Significantly Reduced Administration Overhead

There is enormous administration overhead associated with sourcing and managing test centres, particularly across multiple countries. There is then the additional effort associated with actually scheduling exams and managing candidate attendance, cancellations and re-schedules, which becomes all the more complex when test centres are in different time zones. TestReach completely removes this overhead and allows all exams to be scheduled centrally with fully automated candidate notifications and procedures.

There is also the capability to set up affiliates or training centre partners, who can manage the enrolment process for their own specific candidate base, without having access to any of your actual exam papers. This decentralises the administration process and can be very effective if you work with third parties who enrol candidates into your tests.

A Personalised Service

At TestReach we pride ourselves on the levels of customer service we provide. We work with our customers as partners and provide lots of advice, guidance and best practice based on our extensive experience. Moving exams online, and/or rolling out remote invigilation is a big step, which requires planning and the right approach. Our experienced consultants are on hand to help you every step of the way, in line with the specific needs that you have and the approach that you want to take.

A Total Assessment Solution

TestReach covers all your needs by combining the ability to create online tests with the option of online supervision. This offers huge flexibility for organisations as you can run exams or tests in any combination of the following:

Online with Remote Invigilation – this option effectively recreates the exam hall experience over the Web. The exam is authored and rolled out on TestReach, and at exam time our trained supervisors remotely monitor candidates taking the test via video, audio and remote screen share. It is extremely secure and everything is recorded and can be reviewed at a later time if required.

Online at a Test Centre – the test is rolled out in an online format where candidates come to a test centre to be supervised by your own in-person invigilator. Candidates can either bring their own laptop, or you may provide computers at the venue. Computers can be locked-down for the duration of the test, so that candidates cannot access any other programs or files on the device.

Paper-Based –TestReach offers a scan and data entry service for paper-based answer sheets, for the interim period where organisations are transitioning to online testing and may want to offer candidates a choice between online and paper-based exams. This allows organisations to take a phased approach to the introduction to e-assessment.

Online Without Supervision – this option allows tests to be rolled out in an online format but they are not supervised. This could be for practice exams, ongoing course assessment, simple quizzes or feedback surveys, for example.

All of the above options are offered in one easy-to-use solution where you can just turn options on and off for each exam, so you can transition to online assessment at your own pace, taking a phased approach whereby different cohorts of candidates can take the same exam in a variety of ways to suit your specific needs. There is complete flexibility to meet both your current and future assessment requirements.

Combined Online Assessment and Remote Invigilation

There are some very significant advantages in having a total solution which has the flexibility to deliver tests in a variety of modes. Firstly, there are no integration points. While creating an integration between systems can appear straightforward, when exceptional or unusual circumstances arise that have not been anticipated, these can give rise to problems that may even compromise the integrity of the examination. Secondly, you are only dealing with one supplier, so you have one contact point and one supplier with responsibility for all aspects of your solution. Thirdly, for remotely invigilated exams, our supervisors can answer questions about any part of the solution. Exam candidates are under a lot of pressure at exam time and often they have multiple questions, e.g. are my answers being saved?, is the note pad submitted as part of the exam? etc. Our supervisors are trained to invigilate exams, but our team is also very knowledgeable about our full solution, so we can answer any questions that arise. This leads to a far better candidate experience and removes any frustrations that may arise if supervisors have no knowledge of the underlying assessment application. Lastly, all information relating to your exam is available in one, easy-to-use dashboard. If, during the invigilation process, an infringement has been raised, you can immediately see everything to do with that exam in one place. The video recording of the incident, the notes from the invigilator, the candidate’s score (if questions were auto-scored), what question the candidate was on when the incident arose, the answer given to that question, etc. It allows for a holistic view of the test to be taken, without having to aggregate data from two separate systems.