Q. How costly is it to use TestReach?
Unlike other software vendors, we don’t charge up-front site license fees or support & maintenance - we have a simple pay-per-test pricing model so you only pay for what you need. Whether it’s one small cohort of candidates or your entire membership base, you can easily try out TestReach for any number of tests.
Q. Can TestReach integrate with my current systems?
Our technical team can integrate TestReach with any of the existing systems you have, AMS, CRM, web registration system etc. When you register a candidate for a course or for one or more exams, details can automatically flow into TestReach and you don’t have to re-key data, which greatly reduces the administration overhead. We can also pass certification information back to a system of record, so you have all details regarding candidate certification in one place.
Q. How long does it take to roll-out TestReach?
Depending on the project you select, you can get up and running within a couple of weeks. For high-stake exams, we can support you to ensure your communications and processes are streamlined and intuitive for candidates, authors, markers and examination boards.
Q. Can TestReach be used for Third Party Candidate Management?
If you work with training partners, business customers or affiliate organisations, who provide multiple candidates that take your exams, then there are a range of features within TestReach that specifically support this structure. You can allow each of these organisations restricted access to their own portal, where they can enrol and edit their own candidate details and view their own dashboards, plus you can also allocate each organisation a specific amount of test licenses. This decentralisation of administration significantly reduces the overheads of managing exams in a tiered model.
Q. How can you be sure candidates will not cheat?
If you are using remote invigilation, our trained supervisors monitor candidates using video, audio and remote screen-share. At the start of the session the supervisor goes through a comprehensive process to secure the candidate’s test environment and validate the identity of the candidate. Exam conditions are very secure, as candidates are monitored a lot more closely and the ratio of candidates to supervisors is much lower than in a test centre environment, plus all activity is recorded for later review.
Q. What do I have to do to start running remotely invigilated tests?
Remotely invigilated exams are very straightforward to roll out. You set up your tests and enrol your candidates (this may be an automated process through integration), then TestReach looks after the rest. Automatic notifications are sent to candidates, supervisor sessions are scheduled, our supervisors monitor the tests at the scheduled time and you can keep track of everything as it happens with our real-time dashboards. It is a simple and easy process.
Q. Are accredited exams being run on TestReach?
TestReach is working with organisations running remotely invigilated exams for qualifications that are accredited by organisations such as Ofqual and the SQA.
Q. How secure is the data?
TestReach is ISO 27001 certified and works with educational institutions, professional bodies and corporations in highly regulated industries who require a top level of security from their technology suppliers. Our SaaS solution complies with ISO, SAS, SSAE and ISAE standards and rigorous data-protection laws. All data is held within the EU and so is subject to EU data protection and processing laws. There is a comprehensive security model that ensures only those with sufficient security permissions can access appropriate functionality. All data is encrypted using 128-bit encryption and SSL.
Q. How do I access my reports after an exam?
Each customer portal has exam dashboards that are updated in real-time, so you can quickly and easily find out all the information you need to comprehensively manage your online tests. This includes details relating to pass rates and candidates results and statistical information on the effectiveness of your questions and exams.
Q. Can the system supply candidate certificates?
TestReach can automatically generate pdf certificates with your own graphics for those who successfully pass any test created within TestReach.
Q. Can we have our own branding and colours?
You will have your own secure branded portal that can be configured to meet your specific needs. Each candidate logging into your portal will see your logo and colour schemes and any latest news that you have set up.