Careers at TestReach

Join our team.

Vacancies in our Dublin Office

Would you be interested in working for a dynamic and globally ambitious company?

TestReach is an exciting, award-winning company, head-quartered in Dublin, who are driving innovative change through their unique online assessment platform.

To work at TestReach you need to be adaptable, innovative and focused on customer and user success. If you would like to join our team to have fun, work hard and enjoy flexible working conditions, then get in touch.

We currently have openings in the following areas:

Customer Support Analyst

If you are bright and enthusiastic with the desire to work in a fast-moving technology environment, then we want to speak to you. Working in our Services and Support team and liaising closely with sales and development, you will primarily be responsible for supporting TestReach administrators and end users via phone and email ensuring that all customers receive an exceptional customer experience.

Key Skills:

  • Be able to demonstrate a logical approach to work, be good at thinking on their feet and be able to quickly build a rapport with team members and customers alike.
  • Have great verbal and written skills, fluency in English is essential.
  • Be proficient in using standard IT applications such as Word, Excel, etc and have an interest in technology and its application.
  • Ideally have a third level qualification in a business or technical discipline.
  • Be self-motivated with the ability to prioritise competing challenges and work well under pressure.
  • Experience of SaaS environment is desirable but not essential.
  • Be solution-orientated with the creativity and tenacity to overcome obstacles.
  • Have fluent English, additional languages would be beneficial.

Responsibilities:

  • Operating in a 24/7 environment, provide frontline support to TestReach users via telephone and email in a timely and professional manner.
  • Identify, assess and manage customer queries, maximising customer satisfaction.
  • Providing secure exam administration in a professional, friendly environment.
  • Online exam set up and data entry.
  • Validating, authenticating and monitoring the exam environment.
  • Tracking all customer interactions in customer helpdesk system.
  • Upon request, complete set-up and configuration tasks on behalf of premium customers and the TestReach services team.

Enterprise Sales Consultant:

For this role we’re looking for someone with a highly successful track record in SAAS B2B sales, that has experience selling both software and services to a senior audience within enterprise accounts. The individual will be responsible for targeting and closing new business in a defined market, working closely with our Marketing, Lead Generation, Customer Success, Services, Product and Engineering teams.

For more information please contact us through the webform on this page.

Project Manager:

We currently have a vacancy for an experienced Project Manager. Ideally you will have certifications in PM2, Prince2 or similar and excellent communication and negotiation skills. Candidates should have a background in external customer delivery, working with enterprise software.

For more information please contact us through the webform on this page.

Customer Success Manager:

We currently have a vacancy for an experienced Customer Success Manager. Ideally you are passionate about technology, have excellent communication and planning skills and easily build up a rapport with customers and other team members. Experience in a similar role an advantage.

For more information please contact us through the webform on this page.

Apply Now

For more information on any of these roles, please tell us about yourself and upload your CV.