FAQ

Frequently asked questions
How secure is the data?
TestReach works with educational institutions, professional bodies and corporations in highly regulated industries who require a top level of security from their technology suppliers. Our SaaS solution complies with ISO, SAS, SSAE and ISAE standards and rigorous data-protection laws. All data is held within the EU and so is subject to EU data protection and processing laws. There is a comprehensive security model that ensures only those with sufficient security permissions can access set functionality and screens. All data is encrypted using 128-bit encryption and SSL. Exams are being run on TestReach that have been accredited by various bodies including OFQUAL and the SQA.
Can TestReach integrate with our existing systems?
Testreach can seamlessly fit into your existing technical environment. We can easily integrate with your LMS, CRM or Association Management System, so that candidates are automatically enrolled into the correct exams and results are pushed into a system of record.
What happens if you update the system?
If the functionality of the system is updated, this is immediately available as TestReach is a SaaS cloud-based solution – so you do not ever need product upgrades. TestReach is very easy to use whether writing questions, setting marking rules or reviewing reports. If something is updated, when you revisit that area of the site, you will automatically be shown some help text telling you about the new features.
How do you charge for TestReach?
Unlike other software vendors, we don’t charge up-front site license fees or set-up fees. We have a simple pay-per-test system so you only pay for what you need. You can easily try out TestReach for any number of tests.
Are accredited exams being run on TestReach?
TestReach is working with organisations running remotely invigilated exams for qualifications that are accredited by organisations such as OFQUAL and the SQA.
How does TestReach authenticate candidates?
If the candidate is using the TestReach system at an online test centre without remote invigilation, the local invigilator will assign a Test PIN Code that must be entered before the exam can be accessed. When the exam is remotely invigilated, the candidate has to present their agreed level of ID to the camera, and this is verified by the supervisor. There are also options to use advanced technologies such as facial recognition and biometric scanning.
Can TestReach be used for third party candidate management?
If you work with training partners, business customers or affiliate organisations, who provide multiple candidates that take your exams, then there are a range of features within TestReach that specifically support this structure. You can allow each of these organisations restricted access to their own portal, where they can enrol and edit their own candidate details and view their own dashboards, plus you can also allocate each organisation a specific amount of test licenses. This decentralisation of administration significantly reduces the overheads of managing exams in a tiered model.
What languages can TestReach support?
TestReach can support assessments in any language including double-byte character sets such as Russian and Chinese.
How long does it take to roll-out TestReach?
Depending on the project you select, you can get up and running within a couple of weeks. For high-stake exams, we can support you to ensure your communications and processes are streamlined and intuitive for candidates, authors, markers and examination boards.
How can you be sure candidates will not cheat?
If you are using remote invigilation, our trained supervisors monitor candidates using video, audio and remote screen-share. At the start of the session the supervisor goes through a comprehensive process to secure the candidate’s test environment and validate the identity of the candidate. Exam conditions are very secure, as candidates are monitored a lot more closely and the ratio of candidates to supervisors is much lower than in a test centre environment, plus all activity is recorded for later review.
What type of reports will I be able to access?
Your TestReach site has examination dashboards that are updated in real-time. You can see results, answers given, question performance, effectiveness of distractors, etc., and all the data you need is quickly and easily available, giving you the insights you need to improve the quality of future assessments.
We have lots of different exam writers and markers, how do we control access to the system?
With the huge number of exam authors and markers involved in some exams, it is important that your online examination solution can manage controlled access for different individuals, so that sensitive data is properly protected. You may choose to have an overall administrator with full access, but others may only have access to certain parts of the exam creation or marking modules for a specific exam.
What do I have to do to start running remotely invigilated tests?
Remotely invigilated exams are very straightforward to roll out. You set up your tests and enrol your candidates (this may be an automated process through integration), then TestReach looks after the rest. Automatic notifications are sent to candidates, supervisor sessions are scheduled, our supervisors monitor the tests at the scheduled time and you can keep track of everything as it happens with our real-time dashboards. It is a simple and easy process.
How do I access my reports after an exam?
Each customer portal has exam dashboards that are updated in real-time, so you can quickly and easily find out all the information you need to comprehensively manage your online tests. This includes details relating to pass rates and candidates results and statistical information on the effectiveness of your questions and exams.
Can a certificate be generated for candidates?
TestReach can automatically generate pdf certificates with your own corporate graphics for those who successfully pass any test created within TestReach. This enables a sense of achievement and reward.
Can the system be designed with our corporate branding?
You will have your own corporate branded portal that can be configured to meet your specific needs. Each candidate logging into your portal will do so via your own customised landing page, (or we can implement single sign on) which will display your logo and colour schemes. In addition, you can create templated tests with specific styles and branding, so that all tests created for a specific division, or of a particular type, follow the same standards.
How quickly can I see test results?
Test and candidate results are updated and displayed on a range of graphical dashboards. Reports are designed to give you immediate insights into you team’s performance are updated in real-time, so you can quickly and easily find out the information you need to comprehensively manage your online tests.
Can TestReach be used by our Training Partners or Affiliates?
There is a full hierarchical structure within TestReach to support training partners and affiliates. You can decentralise user administration to third party organisations or other parts of your company, whilst maintaining full security and control around your tests. You can allow third parties to set up and enrol their own candidates in your tests, and you can limit the number of enrolments they can make, in line with for example the number of enrolments they have paid for. There is also comprehensive reporting, so you can clearly see data relating to each partner organisation and keep a track of enrolments. This functionality can significantly reduce the overheads in managing third party organisations or a distributed team.
If I have to moderate results for a group, is that possible?
The extensive marking and moderation functionality in TestReach includes the ability to moderate results for an individual as well as across a whole group if required. Moderation and the manipulation of results is very straightforward, with multiple graphical dashboards that simplify the process. The marking also includes rubrics, double-marking, facility for marker to record notes, script annotation, routing of scripts, sections of papers and questions to one or more markers and anonymised marking.

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