Q. What happens if you update the system?
If the functionality of the system is updated, this is immediately available as TestReach is a SaaS cloud-based solution – so you do not ever need product upgrades. TestReach is very easy to use whether writing questions, setting marking rules or reviewing reports. If something is updated, when you revisit that area of the site, you will automatically be shown some help text telling you about the new features.
Q. Can TestReach integrate with our existing systems?
Testreach can seamlessly fit into your existing technical environment. We can easily integrate with your LMS, CRM or Association Management System, so that candidates are automatically enrolled into the correct exams and results are pushed into a system of record.
Q. How does TestReach authenticate candidates?
If the candidate is using the TestReach system at an online test centre without remote invigilation, the local invigilator will assign a Test PIN Code that must be entered before the exam can be accessed. When the exam is remotely invigilated, the candidate has to present their agreed level of ID to the camera, and this is verified by the supervisor. There are also options to use advanced technologies such as facial recognition and biometric scanning.
Q. How do you charge for TestReach?
Unlike other software vendors, we don’t charge up-front site license fees or set-up fees. We have a simple pay-per-test system so you only pay for what you need, whether it’s one employee or your entire company. You can easily try out TestReach for any number of members or employees.
Q. Can TestReach be used for Third Party Candidate Management?
If you work with training partners, business customers or affiliate organisations, who provide multiple candidates that take your exams, then there are a range of features within TestReach that specifically support this structure. You can allow each of these organisations restricted access to their own portal, where they can enrol and edit their own candidate details and view their own dashboards, plus you can also allocate each organisation a specific amount of test licenses. This decentralisation of administration significantly reduces the overheads of managing exams in a tiered model.
Q. What languages can TestReach support?
TestReach can support assessments in any language including double-byte character sets such as Russian and Chinese.
Q. How secure is the data?
TestReach works with educational institutions, professional bodies and corporations in highly regulated industries who require a top level of security from their technology suppliers. Our SaaS solution complies with ISO, SAS, SSAE and ISAE standards and rigorous data-protection laws. All data is held within the EU and so is subject to EU data protection and processing laws. There is a comprehensive security model that ensures only those with sufficient security permissions can access set functionality and screens. All data is encrypted using 128-bit encryption and SSL. Exams are being run on TestReach that have been accredited by various bodies including OFQUAL and the SQA.