FAQ

Frequently Asked Questions for Exam Candidates

If you are an exam candidate and you have a question about your upcoming exam or a technical enquiry, please check the questions and answers below to assist you. If you cannot find the information you need, please contact the TestReach support team here. The support desk is open during normal office hours of 9:00 – 17:30 GMT. You can also email the team at support@testreach.com.

What is an online exam with TestReach?
An online exam is any exam which is taken on a computer using the TestReach application. Your examining body will advise you where your online exam will take place. Instead of writing answers using pen and paper, or in the case of multiple choice - using bubble sheets, everything is done electronically on a computer, so depending on the questions types used by your examining body you might be selecting the answer by clicking your mouse or using your keyboard to enter data.
What is a remotely invigilated exam?
With remote invigilation, you take your exam on a computer using the TestReach application and you are supervised over the internet by a TestReach invigilator or proctor (an invigilator or proctor is a person who oversees exams). You have the flexibility to take your exam at a suitable location of your choice. At exam time you connect to your invigilator who will guide you through some authentication and validation procedures – such as checking your ID and checking your environment. Once complete, they will then give you access to the exam and will monitor you for the duration of the test using your webcam, microphone and screen-share. Everything will also be recorded and may be reviewed by your examining body.
What happens when I do an online exam with TestReach?
When your examining body registers you with TestReach as an exam candidate, you will receive an email from TestReach with a user name, password and any specific instructions for the exam, inviting you to login to the system. In advance of your exam start time, you may have access to a practice tutorial so that you can familiarise yourself with the in-exam experience. The system is very easy and intuitive to use, even if you do not have much experience using computers. When you log into the system, any exams in which you are enrolled will appear on your dashboard and there will be on-screen instructions that will guide you through the process to start your exam.
What happens when you’re doing a remotely invigilated exam with TestReach?
When your examining body registers you with TestReach as an exam candidate, you will receive an email from TestReach with a user name, password and any specific instructions for the exam, inviting you to login to the system. You will then be guided through a procedure to download and install the TestReach Candidate App and carry out a short system check, which ensures your computer is all set for exam day. You do not need any special equipment for a remotely invigilated exam, a standard desktop or laptop with a webcam, a microphone and good quality internet connectivity will suffice.

All of the key requirements are checked during the system check process and in the unlikely event of any issues, these will be brought to your attention and can be resolved well in advance of exam day. TestReach technical support is also available to assist during standard office hours (9:00-17:30 GMT), if required.

What equipment do I need to sit a remotely invigilated exam?
You do not need any special equipment for a remotely invigilated exam, a standard desktop or laptop with a webcam, a microphone and good quality internet connectivity will suffice.

All of the key requirements are checked during the system check process and in the unlikely event of any issues, these will be brought to your attention and can be resolved well in advance of exam day. TestReach technical support is also available to assist during standard office hours (9:00-17:30 GMT), if required.

Minimum system requirements for remotely invigilated exams are:

  • A laptop or computer running Windows 7+ or Mac OS 10.8+
  • Intel Core i3 (or equivalent) and 4GB RAM
  • A working webcam
  • A working microphone and speakers
  • Good continuous internet speed of 516kbps or higher
  • We also recommend a screen size of at least 13" and a resolution of 1024 x 768.
What are the benefits to me of sitting an exam online?
The good thing about sitting your exam online is that many people are more used to typing and entering information on a keyboard than working with pen and paper nowadays. That means that when you sit your exam you can work in a way that is in line with what you are used to. So when you are writing an essay, you can cut and paste text for example, of if you’re doing accounts, you can use a spreadsheet. This is less tiring that writing for hours.

Another benefit is that it less easy to miss questions and you cannot accidently select the answer for the next or previous question like you can on a bubble sheet. In addition, the application clearly shows you what questions you have completed.

What are the benefits to me of sitting a remotely invigilated exam?
When you sit a remotely invigilated exam you have the flexibility and convenience of sitting it from your home or office, and you do not have to travel to a test centre. Depending on the style of exam you are sitting, you may also have a wider choice of times to sit your exam. Candidates also find it less stressful to sit an exam while in a home environment, rather than an unfamiliar exam hall.
How do I register for my online exam?
When your examining body registers you with TestReach as an exam candidate, you will receive an email from TestReach with a user name, password and any specific instructions for the exam, inviting you to login to the system.

When you go to the test centre to take your exam, you may need your username and password so it is important that you bring these with you, but requirements will vary depending on your examining body.

How do I register for my remotely invigilated exam?
When your examining body registers you with TestReach as an exam candidate, you will receive an email from TestReach with a user name, password and any specific instructions for the exam, inviting you to login to the system. You will then be guided through a procedure to download and install the TestReach Candidate App and carry out a short system check, which ensures your computer is all set for exam day. You do not need any special equipment for a remotely invigilated exam, a standard desktop or laptop with a webcam, a microphone and good quality internet connectivity will suffice.
How do I book an exam time for my remotely invigilated exam?
When you login to TestReach you will be asked to book your exam time. The time options presented to you are decided by your examining body.
Can I try out the TestReach application before my exam?
We understand that it is very useful to try out TestReach before you sit your examination. Once you have downloaded the TestReach application, you can access a ‘test tutorial’ which you can take as many times as you like, so you can be familiar with how it feels to answer exam questions in TestReach.
Can I request a TestReach Demonstration?
A TestReach demonstration is usually requested as part of a sales enquiry from organisations who would like to take a closer look at the TestReach solution for running examinations, and it is not suitable for exam candidates. But we understand that it is useful to see the system before you take your exam. Once you have downloaded the TestReach application you can access a ‘test tutorial’ which you can take as many times as you like so you can be familiar with how it feels to answer exam questions in TestReach.
I don’t know my username or my password, what should I do?
Examining bodies typically enrol you in an exam on TestReach two weeks prior to exam date. When you have been enrolled in an exam, you will typically receive two emails. One with the details of the exam you have been enrolled in and the other containing your login details. These emails may come from TestReach or from your examining body. If you have not received these emails, and you are sure that your examining body has enrolled you in an exam, then you should first check your spam folders. If there is nothing there then go to the TestReach application and click on “Forgot password?”, then enter the email address you gave to your examining body. If you are enrolled in an exam, a link will be sent to your email address. If you do not receive this email, then contact the TestReach support team or your examining body. You can contact TestReach technical support during standard office hours (9:00-17:30 GMT).
How do I take an exam online?
At the time of your exam, a button will appear on your exam dashboard asking you to enter your exam. To take the exam, you click on the button and follow the on-screen instructions. This button is only available to you at the valid exam time.
What happens if I lose my internet connection during the exam?
If you lose connection during your exam and you can no longer hear/see your supervisor you should take steps to improve your internet connection.
  • Is there somewhere closer to your router that you can sit your exam?
  • Do you have an ethernet cable so you can establish a wired and more solid connection?
  • Do you usually have connectivity issues on your device? Is there another one you can use?

If you cannot restore your internet connection quickly, then you should contact the TestReach support team by phone or email (during standard office hours from 9:00 – 17:30 GMT) at support@testreach.com.

What devices can I sit my exam on?
At the moment remote invigilation is offered on computers and laptops running Windows 7+ or Mac OWS 10.8 or higher. You cannot sit a remotely invigilated exam on either a tablet or a mobile phone.
Can I stop my exam after it has started and finish it later?
Unless there is an emergency, or an urgent matter that arises during your exam, you cannot stop your exam. Every exam has a scheduled exam-window, during which every candidate must complete their assessment on TestReach within this timeframe. If you cannot, for any reason, complete your exam, you must contact your examining body to let them know, and also to arrange a re-sit of your exam. TestReach will also inform your examining body, but we have no ability to schedule another exam window for you.
What resources am I allowed to use during an exam?
This is different for every exam and is entirely dependent on your examining body and what they allow. Usually you are allowed a drink, but this must be shown to your supervisor before you will be given access to your exams. Questions about resources permitted during an exam should be directed towards your examining body.

Your examining body will send you out an email briefing you on what resources you’re allowed before you sit your exam. If you are doing a remotely invigilated (RI) exam, your supervisor on the day will also bring to your attention the resources you are allowed to use during your exam.

Are there any breaks during my exam?
This is different for every exam and is entirely dependent on your examining body. This is something that both your examining body will make you aware of before your exam, and also your supervisor on the day. You can usually go to the bathroom, but this is timed by your supervisor, and will be reported back to the examining body.

If you feel there are any additional unique circumstances that might require you to take a break, please do reach out to your examining body to request that.

What are the minimum computer requirements for the TestReach Candidate App?
Minimum computer requirements to download the TestReach Candidate App are:
  • Computer with 4GB of ram (No Chromebooks, Tablets or Phones)
  • A Windows v7.0+ or Mac10.8+ operating system
  • Intel Core i3 (or equivalent) and 4GB RAM
  • A working webcam that can be used to scan the room, microphone and speakers
  • Internet connectivity with continuous internet speed of a minimum of 516 kbps
I want to cancel or reschedule my exam, how do I do this?
If you are sitting an exam which allows you to book at any time, then you can reschedule your exam from your home dashboard. If you wish to cancel or reschedule your exam to a later exam session, you will need to reach out to your examination body directly as the examining bodies pick out the exam dates and times.
I am failing to pass the WebCam check, what should I do?
The likely reason for this is that either your webcam is being utilised by another application such as Skype or Facetime, or an anti-virus/ Firewall application is blocking TestReach from accessing the device.

In order to troubleshoot webcam issues, please try the following:

  • Check for applications using the camera. Typically, only a single app can utilise the camera at a time. Ensure TestReach is not being denied access to the camera, because something else is utilising it at the present moment. You can attempt to fix this issue by closing all other open applications that might be using the camera. Some example apps include FaceTime and Skype. If you are not sure which applications might be accessing your camera, save all of your work, then close all open apps to rule everything out.
  • Make sure that any antivirus programs you have are adjusted to allow for webcam use.
  • Make sure that the options in the drop-down lists for your webcam, microphone and speakers are correct for your machine. Try each option from the drop-down list.
  • Restart the computer. If any processes are using the camera in the background, a restart may fix the issue, providing you grant full access to the camera once again. Once the computer is back on, check to see if TestReach can now access the webcam.

If you are still having difficulty, please contact candidate support here, and the team will be happy to help (candidate support is available during standard office hours of 9:00 – 17:30 GMT).

I am not able to pass the screen share check on the systems check, what should I do?
Please contact our technical support team at this form and they will guide you through the things you can do to troubleshoot this: Contact candidate support.
I am not able to pass the microphone/speaker check on the systems check, what should I do?
To troubleshoot this, please search for 'Manage Audio Devices' on your computer. Under playback, double click on the speakers/headphones that have a green tick next to them. Then open 'Levels' and ensure the volume is turned all the way up and is not on mute. Then click ‘OK’ or ‘Apply’.

Next, under ‘Recording’, double click on the microphone/headphones that have a green tick next to them. Then open 'Levels' and ensure the volume is turned all the way up and is not on mute. Once you have completed this, try doing the system check again.

If you have an external anti-virus software installed, please make sure that the privacy setting is disabled. Kaspersky and AVG anti-virus have a setting that disables the access to microphone and webcam on many programs. The best thing to do is to just disable anti-virus while using the TestReach application.

If you have not been able to resolve this, please contact candidate support here and the team will be happy to help you.

How do I download the TestReach Candidate App?
When your examining body registers you as an exam candidate with TestReach, you will be sent links to download the TestReach Candidate App. Just click on the link and follow the on-screen instructions. If you run into difficulties with this, contact our support team here.

Still have questions?

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