As a membership body, the Institute of Directors (IoD) promotes
the highest standards of qualification among its candidates, who
are practising or aspirant company directors driving businesses
worldwide. Before working with TestReach, if a director wished to
sit a Diploma exam, they were asked to at tend a test centre on a
given day and time, and sit their exam for three hours using pen and
paper. This was inconvenient for members with busy schedules, who
were also not used to writing with a pen for hours. It caused onerous
logistical issues for the IoD team – printing test papers, secure
couriering of completed sheets, organising marking and dealing with
multiple suppliers. It was time to modernise and offer their members
something much more cutting-edge.
The IoD selected TestReach as the supplier that met their needs in one
complete solution. The IoD could create exams using the assessment
authoring system, including the ability to provide case study resources
that candidates could highlight and annotate. The IoD required a
secure technology that would allow them complete flexibility to run
computer-based exams in test centres in key locations worldwide,
while also offering candidates the option to sit their exam from their
own home or office using remote invigilation. Remote invigilation (or online proctoring) is where the candidate is monitored over the Web during
their exam by a trained TestReach supervisor using video, audio
and screen share technology. This was of particular value for senior
company directors, who welcome privacy when sitting their exams.
Having made the decision that computer based testing was the
preferred option, the IoD sought to ascertain whether candidates and
other key stakeholders with responsibility for quality assurance and
risk management favoured this approach. Initially,
a limited pilot rolled out in one geographical area,
which was very successful. As a result the IoD
moved to entirely computer-based testing using a
combination of remote invigilation and online exams
in test centres located all over the world, from
Russia to Bermuda. Because remote invigilation offered such flexibility to members and was much simpler to manage, the IoD took the decision to phase out the use of test centres during 2017, so all exams globally are now run using remote invigilation.
The IoD’s qualifications, with all assessments delivered by remote invigilation, are accredited
by the Scottish Qualifications Authority. The Certified Director exam has SQA level 8 accreditation
and the Diploma in Directorship has SQA level 11 accreditation (equivalent to OFQUAL Level 5 and Level 7 respectively).
The IoD team won the Team Contribution
of the Year at the Federation of Awarding Bodies in 2016 and Best Institute at the EAssessment
Awards in 2017 with their case around the successful
implementation of computer based assessment and remote invigilation.
“We are now able to offer our exams with far more
frequency,” said Teresa Jacobs, Head of Professional
Standards and Assessment at the IoD. “The
simplicity of a computer-based solution is that it has
enabled us to break up exams into four component
parts and offer them once a month with greater
proximity to the period of tuition. Bearing in mind
we offer courses on a weekly basis, this has been a
The IoD has also welcomed the speed of marking
exams and the impact of the real-time reporting
capabilities. “A very significant benefit of
computer-based assessment is that within minutes
of the last candidate finishing their examination I
am able to see the overall pass rate,” said Jacobs.
“The other big positive is that a lot of data about
the exam is gathered automatically, so we were
very easily able to see exactly how long candidates
were spending on each question, on each section
and overall how long they were spending on the
examination in total. That data in itself has triggered
a thorough and robust assessment review and is
taking us in all the right directions.”
When one IoD exam candidate was running behind
schedule, he pulled his car over to the side of the
road, set up a hotspot on his phone, and with the
permission of the IoD was able to sit his certificate
exam from his car, while being monitored by a
trained supervisor in the TestReach HQ in Dublin.
Although this is an unusual situation, it illustrates
how much the world of assessment is changing, and
the flexibility the IoD can now offer its members.
View downloadable copy of this case study.